Qualifications Summary

• Create reliable and scalable enterprise-class applications that both delight the customer and satisfy a real need; deliver them on time and within budget.
• Define a strategic and architectural vision by listening to users, customers and partners; acting as an evangelist, use this to motivate the team.
• Build agile software engineering teams in size, quality, motivation and cohesiveness.
• Establish effective communication and instinctive collaboration within and among teams.

Professional Experience

Senior Analyst and Project Manager
Blue Metal Architects, Watertown, MA, acquired by Insight   May 2014-Present

Blue Metal (as a subsidiary of Insight) provides high level services focused on developing best in class modern applications for and with our customers. As part of the Program Management Office, ensured the success of customer engagements by contributing in a variety of roles, including Project Manager, Scrum Master, Technical Lead, Business Analyst, Information Architect, Trainer, and Writer. Grew the overall excellence of the organization by demonstrating and advocating for more rigorous engineering processes, including broader understanding and adoption of Agile (Scrum) methodologies and the establishment of a formal and independent QA function.

Management Consultant
Assist emerging companies in establishing solid engineering practices    December 2013 - present

Director of Development
Axceler, formerly part of Percussion, Woburn, MA,    January 2006 - November 2013

Managed and provided technical direction for the entire development process, including development, QA and documentation for Axceler, a developer of tools that manage and add value to collaborative environments including SharePoint and Lotus Notes and Domino.

• By working closely with partners, prospects, and customers, combine business perspective and technical acumen to establish product direction and direct product development.
• Introduced Agile methodologies into the company's methodology; initiated Scrum and Kanban processes into different groups.
• Worked with the product owners, development lead and outside consultants to create a solid Information Architecture, User Experience and attractive User Interface.
• Through example, coaching and mentoring, developed engineering into a motivated and productive team that intuitively created several well-regarded and highly successful products.
• Provided technical leadership in the acquisition and integration of a separate company (echo Technologies); managed the team as it transitioned from a startup to a mature and predictable team.
• Improved the company's already stellar reputation for support by increasing the flow of information and cooperation between engineering, sales engineering, and support, and by directly working with the most critical prospects and the most challenging support cases.

Products include:.

• ControlPoint, the premier tool for SharePoint administration, that combines a rich but intuitive interface with powerful functionality and extreme scalability. Within a year of its initial release in 2008, ControlPoint beat sales targets by over 250%, displaced older and more mature products, and became the standard by which SharePoint tools are measured.
  ControlPoint was built as an ASP.Net application, using .NET 3.5 and 4.0, C#, an Ajax toolkit from Telerik, and both Web Services and WCF as a communications infrastructure.
• Davinci, FileLoader, and Change Manager, a powerful suite of products focused on moving and transforming content among all versions of SharePoint.

Strategy: helped to set direction for two waves of expansion of the company: first entering a new market segment (SharePoint management), and then acquiring echo Technologies to enter a new functional area (SharePoint migrations, document transfers and change management).

Staffing: Grew the ControlPoint team from 3 to 18, and developed the team into an exceptionally collaborative and committed organization - we have the mindset and energy of a startup, with the discipline and maturity of an established organization. With the acquisition of echo Technologies, also managed an offshore team of 18 that developed Davinci, FileLoader and ChangeManager.

Director of Engineering
BlueChip Technologies, Danvers, MA, (acquired by OMTool)    December 2002-2006

BlueChip provided forms automation, document imaging and document management for the Healthcare industry, including hospitals and physicians' practices. Directed sales engineering, development, professional services and support. Set product definition using focus groups and work with sales, customers and business partners. Established development strategy, including staffing, staff development, assignments, and use of contract resources. Injected technical credibility into sales and business development by taking a lead in discussions and demos with customers, prospects, and business partners.

By improving product reliability, product features, and support responsiveness, and through careful nurturing of relationships, turned around the attitude of the 6 largest customers from one of extreme frustration to enthusiastic supporters.

Development Manager/Architect
Lexign (formerly KeyFile and icomXpress, now part of Global360), Nashua, NH    January 2001-August 2002

Directed the engineering teams responsible for KeyFlow, the company's Exchange-based workflow product, and KeyFile, the company's document management product. Integrated those with electronic forms and digital signatures to create Lexign Suite, supporting secure electronic business processes.

• Hired 9 engineers; introduced usability engineering to the company; established engineering processes, and motivated the team so that there was no turnover in 18 months.
• Created 9 major releases of 4 different products, introducing a significant increase in quality, usability, and features into the company's repertoire.
• Represented the company technically in business negotiations, resulting in the acquisition of the company by Zions National Bank.
• Integrated several acquired companies into Lexign by contributing to the corporate technical vision, resulting in the creation of Lexign Suite.
• Worked closely with customers and partners to collect product requirements, support sales and retain customers; solidified a $.5 million contract with just one partner.
• Coordinated development across 3 project teams in 5 locations in the US, Egypt and India.

Manager, Risk Management Services
iCOMS, Nashua, NH (an eCommerce service provider)    September 1999-January 2001

Starting from a simple concept, led the definition, design, implementation, and deployment of a new internet service designed to screen electronic commerce transactions for potential fraud

• Selected the underlying technology (Java, Solaris, Oracle, eFalcon from HNC).
• Defined how iCOMS would deploy and add value to the base eFalcon services - made the service more powerful and much easier to deploy than the competitors'.
• Negotiated with HNC for enhancements that would allow iCOMS to efficiently build and support the service.
• Built a development team to implement the software elements of the service.
• Defined and documented operational and support procedures, and trained the supporting groups - significantly improved the reliability and supportability of the service.
• Drove development of department-wide engineering practices and procedures to bring reliability and predictability to engineering.

Consulting Engineer
Digital Equipment Corp. (acquired by Compaq Computer Corp., now HP)    January 1986-August 1999.

Approval Expeditor (a Mail- and Web-based administrative workflow system, layered on Exchange)

• Worked with customers to identify their stated and unstated needs.
• Set product direction, including functionality and positioning in the marketplace.
• Established the development strategy, including the system architecture, development tools, and development procedures. Procedures included code reviews, automated builds, automated testing, internal integrity checks, and a general passion for product quality.
• Led detailed design using UML-based object modelling tools (Select Enterprise).
• Led implementation, using object-oriented tools and technologies, including C++, Java, COM, DCOM, Visual Basic, and VBScript.
• Coordinated design and development of teams in the US, Ireland, and India.
• Coordinated common engineering practices with related engineering groups.
• Designed an architecture for cross-platform (Macintosh and Windows) portable code, and implemented this on the Macintosh.

As evangelist:

• Presented/sold the product in numerous internal and external forums.
• Actively sought out and supported potential customers.
• Responsible for the selection of Approval Expeditor as Compaq's standard administrative workflow product.

MailWorks for UNIX (a UNIX-based, SMTP/MIME and X.400 mail server). Brought direction, stability and morale to a group that was falling apart; improved support from crisis management to routine support, allowing time for development of features; participated in negotiations for transfer of the product to a third-party developer.

TeamLinks for Macintosh (an integrated office platform incorporating electronic mail, workflow, conferencing, calendaring, and file sharing). Lead the planning, and selection of object-oriented tools; developed a close partnership with customers to ensure the relevance of the product and to refine and validate the user interface.

Education

Certified Scrum Master (Course taught by J.J. Sutherland)
Certified Scrum Product Owner (Course taught by Jeff and Arlene Sutherland)

MS Applied Mathematics, Rensselaer Polytechnic Institute; cum laude
BS Mathematics, Rensselaer Polytechnic Institute; cum laude

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